Privacy Policy

The Comic Scoop is designed for families. We collect only the information needed to provide subscriptions, deliver issues, support sign-in, and respond to feedback.

Information we collect

We may collect a parent or subscriber email address, subscriber name when provided, subscription status, feedback messages, and basic technical information such as app platform and version.

The mobile app does not ask children to create accounts and does not knowingly collect personal information from children. A parent or subscriber email is required only to confirm an active subscription and deliver the issue library.

Product analytics

We use PostHog to understand how the app is used and improve the reader experience. Mobile analytics are limited to explicit product events such as tapping Read now, successful downloads, feedback submissions, referral taps, the furthest issue page reached, and active time spent on issue pages.

We use a stable random analytics identifier for these mobile analytics events. We do not send the parent or subscriber email address to PostHog for mobile analytics.

On the website, when you sign in and read issues we record product usage under the same stable random analytics identifier: which issues are opened, pages viewed and reading time, PDF downloads, and the platform and device type used. We use this to understand how families use The Comic Scoop and to improve it. Your email address and name are never sent to our analytics provider.

Before a website visitor makes a cookie choice, visitor analytics use an identifier held in memory, without analytics cookies. Signed-in reading uses the account's random analytics identifier across visits and devices, including before a cookie choice. These identifiers are pseudonymous, rather than a promise of anonymity. Essential storage still supports sign-in, the cart, region, your cookie choice and when the notice was shown.

Accepting enables persistent PostHog analytics and permits Google Analytics and the Meta Pixel on eligible pages. For visitors in Singapore and the United States, the Meta Pixel also runs on eligible pages before a cookie choice is made, unless you choose Reject non-essential. Visitors elsewhere get the Meta Pixel only if they accept. Website session replay is currently disabled. Choosing Reject non-essential stops optional website analytics and the Meta Pixel, including future delivery of queued events; requests already sent cannot be recalled.

Your choice applies to other open tabs when browser storage is available. You can change it through Cookie settings in the footer or contact us about your data.

On the website, educator outreach links may carry a code assigned to a teacher or school. If analytics cookies are accepted, we associate that browser session with the assigned educator label in PostHog and record page visits, selected clicks, scroll-depth milestones, and a privacy-masked session replay. A link can be forwarded, so this data describes use of the link and does not prove who used the device.

Advertising measurement

We use the Meta Pixel to measure whether our ads on Facebook and Instagram lead to visits and purchases. When it runs, Meta receives the page address, the ad click identifier Meta adds to links from its ads, your IP address and browser details, and Meta's own cookie identifiers. For a purchase we send only the amount and currency. We do not send your name, email address, plan or order number to Meta. Meta processes this information under its own terms and privacy policy and may use it to measure and deliver ads. The pixel does not load on refund, support sign-in or administrative pages, or on page addresses that carry private links or other unrecognised details.

Feedback

Feedback sent from the app is stored in our Supabase feedback table together with the signed-in subscriber contact details so our team can review and respond when needed.

Third-party services

We use service providers such as Supabase for subscription and feedback records, Resend for transactional email, Cloudflare R2 for issue files, and PostHog for website and mobile product analytics. These providers process information only to help us operate, secure, and improve The Comic Scoop. Google Analytics and Meta also measure website use and advertising as described above.

Retention and deletion

We keep subscription, sign-in, issue access, and feedback records only for as long as needed to provide the service, respond to support requests, meet legal obligations, and maintain security. Subscriber accounts are created on the website, and readers can email us to request account deletion or data deletion. We may retain subscription and payment records where required by law.

Contact

For privacy questions, data requests, or unsubscribe requests, email us at enquiries@thecomicscoop.com or call 8770 6074.